Shipping policy
Last Updated: September 20, 2026
Thank you for shopping with Xillania. We are committed to providing a smooth and reliable shipping experience. Please review the information below regarding order processing, delivery times, delays, lost packages, and other shipping-related matters.
1. Order Processing
Orders are typically processed and prepared for shipment within 1–3 business days after payment has been successfully received.
Business days are Monday through Friday, excluding holidays.
Once your order has been shipped, you will receive a confirmation email containing your tracking information when available.
Please note that orders may occasionally require additional processing time during holidays, promotions, sales, or periods of unusually high order volume.
2. Standard Shipping
Our standard shipping delivery time is:
5–8 business days
Delivery times begin after your order has been processed and shipped, not from the time the order is placed.
Delivery estimates are provided as a guideline and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, weather, holidays, customs, and other circumstances outside of Xillania's control.
3. Shipping Delays
While we do our best to ensure your order arrives within the estimated timeframe, delays can occasionally occur.
Possible causes of delays include:
- Severe weather
- Carrier disruptions
- Holidays or peak shopping periods
- Incorrect or incomplete shipping information
- Customs processing
- High shipping volumes
- Transportation disruptions
- Other circumstances outside of Xillania's control
If your order has exceeded the estimated delivery timeframe, please contact us at xillania@gmail.com with your order number so we can help investigate the shipment.
4. Lost Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, please first check:
- Your mailbox, porch, garage, or other delivery areas
- With household members or neighbors
- Whether the carrier left the package in a designated safe location
If you still cannot locate your package, please contact the shipping carrier directly and notify Xillania at xillania@gmail.com.
If a package is confirmed to be lost in transit, we will work with the carrier to investigate the issue and determine the appropriate resolution.
5. Stolen Packages
Xillania is not responsible for packages that are confirmed by the carrier as successfully delivered to the address provided at checkout.
Once a package has been marked as delivered, responsibility for the package passes to the delivery location. If you believe your package was stolen, we recommend contacting the shipping carrier and, where appropriate, your local authorities.
Please contact us at xillania@gmail.com as well so we can assist with any available shipment information.
6. Incorrect Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you realize that you entered an incorrect address, please contact us as soon as possible at xillania@gmail.com with your order number.
We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made after an order has entered processing or been shipped.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.
7. Returned-to-Sender Packages
If a package is returned to Xillania because it could not be delivered, was refused, or contained an incorrect or incomplete address, please contact us at xillania@gmail.com.
Depending on the circumstances, customers may be responsible for additional shipping costs associated with reshipping the order.
8. Tracking Information
When tracking information is available, it will be provided to you by email after your order has shipped.
Please allow some time for tracking information to update after your shipment has been accepted by the carrier. In some cases, tracking may not show movement immediately.
9. Customs, Duties, and International Orders
For international shipments, your order may be subject to customs fees, duties, taxes, or other charges imposed by the destination country.
Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.
Customs processing may also cause delivery times to exceed the estimated shipping timeframe.
Xillania is not responsible for delays caused by customs authorities.
10. Damaged Packages
If your package arrives damaged, please contact us at xillania@gmail.com as soon as possible.
To help us investigate the issue, please include your order number and clear photographs of the damaged packaging and items.
We will review the situation and work with you toward an appropriate resolution.
11. Missing Items or Incorrect Orders
If your order arrives with a missing, incorrect, or damaged item, please contact us at xillania@gmail.com as soon as possible.
Please provide your order number and, where applicable, photographs of the package and items received so we can investigate and assist you.
12. Address Changes After Shipment
Once an order has been shipped, we cannot guarantee that the shipping address can be changed.
If you need to request an address change after shipment, please contact the shipping carrier directly and email xillania@gmail.com with your order information.
13. Delivery Estimates
Shipping estimates are based on business days and are estimates rather than guarantees.
Xillania is not responsible for delivery delays caused by circumstances outside our reasonable control, including carrier delays, weather, natural disasters, customs delays, strikes, transportation disruptions, or other unforeseen events.
14. Contact Us
If you have any questions or concerns regarding your shipment, please contact us:
Xillania
Email: xillania@gmail.com
When contacting us about an order, please include your order number so we can assist you as quickly as possible.
Thank you for choosing Xillania.